Terms of Service

Overview

This website is operated by Loyal Promise. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service. If you do not agree, please do not use this site.

Products and orders

Products are subject to availability and may be limited in quantity. We reserve the right to refuse or cancel any order, including where a product was listed at an incorrect price or with incorrect information. If we cancel an order after payment, we will issue a full refund. We make every effort to display our products accurately, but we cannot guarantee your screen's display of colours is accurate.

Pricing and payment

Prices are in Australian dollars (AUD) unless stated otherwise and may change at any time without notice. Payment is processed at checkout through our secure payment providers; we do not store your full card details.

Shipping

Delivery timeframes shown at checkout are estimates only. We are not responsible for delays caused by carriers or customs, though we will help you track and resolve delivery issues.

Digital services

Some products provide access to digital content or subscription services, including market-information alert channels. Such content is general information only and is not financial advice, and must not be relied on as a recommendation to buy or sell any asset. Always do your own research. Access terms, delays and limits are described on the relevant product page. We may suspend access for abuse, including sharing private access links.

Returns and refunds

Our returns process is described in our Refund Policy. Nothing in these terms excludes your rights under the Australian Consumer Law.

Intellectual property

All content on this site, including text, graphics, logos and images, is the property of Loyal Promise or its content suppliers and may not be reproduced without permission.

Limitation of liability

To the maximum extent permitted by law, Loyal Promise is not liable for indirect, incidental or consequential loss arising from your use of this site or our products. Where liability cannot be excluded, it is limited to resupplying the product or refunding the amount you paid. Nothing in these terms limits rights that cannot be excluded under the Australian Consumer Law.

Changes to these terms

We may update these Terms of Service at any time by posting the updated terms on this page. Continued use of the site after changes constitutes acceptance of the new terms.

Governing law

These terms are governed by the laws of Australia. Any disputes are subject to the non-exclusive jurisdiction of the Australian courts.

Contact

Questions about these terms can be sent via our contact page.