Privacy Policy

Loyal Promise (loyalpromise.com) respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

Order details: your name, email address, shipping and billing address, phone number, and the items you purchase.
Payment information: payments are processed securely by our payment providers. We never see or store your full card number.
Browsing data: pages viewed, products clicked, and device information, collected through cookies and similar technologies.
Messages: anything you send us through our contact page or email.

How we use your information

To process and deliver your orders and send order updates.
To respond to your questions and provide customer support.
To improve our store, products, and shopping experience.
To send marketing emails only if you opt in. You can unsubscribe at any time using the link in any email.

Sharing your information

We share personal information only with services that help us run the store: Shopify (our ecommerce platform), payment processors, and shipping carriers. We do not sell your personal information. Some of these providers may store data outside Australia; they are required to protect it to comparable standards.

Cookies

Cookies keep your cart working, remember your preferences, and help us understand how the store is used. You can disable cookies in your browser, but parts of the store (like checkout) may not work without them.

Data retention

We keep order records for as long as required for tax, accounting, and legal purposes, and delete or de-identify personal information when it is no longer needed.

Your rights

You can ask us to access, correct, or delete the personal information we hold about you. Email us and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Contact

Questions about this policy or your data? Reach us through our contact page.

Last updated: 5 July 2026.